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Vol.7 No.2
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Evaluation and Improvement Direction of Information Services in Records Centers and Archives: A Case Study

Journal of Korean Society of Archives and Records Management / Journal of Korean Society of Archives and Records Management, (P)1598-1487; (E)2671-7247
2007, v.7 no.2, pp.25-42
https://doi.org/10.14404/JKSARM.2007.7.2.025









& (2007). Evaluation and Improvement Direction of Information Services in Records Centers and Archives: A Case Study. Journal of Korean Society of Archives and Records Management, 7(2), 25-42, https://doi.org/10.14404/JKSARM.2007.7.2.025
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Abstract

In this study, evaluation criteria of information services of records centers and archives were prepared. Using those criteria, service evaluation was conducted in three records centers and archives as a case study. By visiting and observing the records centers and archives, current status, weakness, and problems were identified. Identified problems include limited professional staff, lack of policy, systems and reading room facilities, emphasis on retention rather than services, and weak outreach program. This is a preliminary study, and larger scale evaluation is suggested as well as the application of evaluation in other centers and supplementary evaluation criteria.

keywords
records center, archives, information services, evaluation, users, accessability, support, facilities, equipments, 기록관, 기록정보서비스, 평가, 이용자, 접근성, 서비스 지원, 시설, 장비, records center, archives, information services, evaluation, users, accessability, support, facilities, equipments

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