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Vol.12 No.1
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Analyzing User Satisfaction of the Standard Records Management System

Journal of Korean Society of Archives and Records Management / Journal of Korean Society of Archives and Records Management, (P)1598-1487; (E)2671-7247
2012, v.12 no.1, pp.189-207
https://doi.org/10.14404/JKSARM.2012.12.1.189


& (2012). Analyzing User Satisfaction of the Standard Records Management System. Journal of Korean Society of Archives and Records Management, 12(1), 189-207, https://doi.org/10.14404/JKSARM.2012.12.1.189
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Abstract

It is necessary to diagnose the standard record management system when the system is being spread out to entire public organization and institutions. This study aims to analyze the standard record management system for improving system and revising the related standards in the future. This study evaluates the satisfaction on the interface and functional quality of the system through questionnaire survey on records managers. It is found that the satisfaction of functional quality is just above the line, but the interface fails to satisfy records managers. Also the reliability of the system appears to be higher satisfaction than efficiency and usability. Therefore, the study suggests that the standard records management systems should try to improve ‘easy of use’ and effectiveness and efficiency by implementing heavy batch job and promoting modulation of key function. And the study emphasizes that the standards will be revised with the long-term plan in order to develop standard records management system systematically and continuously.

keywords
기록관리시스템, 기록관리시스템 기능요건, 사용자 평가, 만족도 평가, 인터페이스, 기능품질, records management system, functional requirements of records management stystem, user evaluation, satisfaction evaluation, interface, functional quality

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